Last Updated: August 15, 2023
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CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
As long as your oder hasn't shipped, yes! If you haven't receive an email that your order has shipped, you can always log into your account or contact us to cancel or change your order.
WHY WAS MY ORDER CANCELLED?
While it is rate, it is possible for items to become out of stock. If this does occur, we will notify you about the cancellation and issue a refund. If your order contains additional items, these items will still be shipped as normal.
WHAT DO I DO IF I RECEIVE A DAMAGED ORDER?
If you receive a damaged or incorrect item, please contact us and we will assist you asap!
WHEN WILL MY ORDER SHIP?
All orders are processed and shipped within two business days of your order date from St. Louis, Missouri. During high volume periods, it might take us longer. You will receive an email when your order has shipped.
HOW DO I TRACK MY PACKAGE?
The moment your order ships, you will receive a Shipping
Confirmation to the email address you entered on your order. Please note: itNmay take up to 48 hours from the time we scan your package to when the tracking information is available.
If you don’t receive an email, check your Spam or Updates
folders and add email@example.com to your safe sender list. You can also
check your order status by logging into your account.
We do our best to ensure the timely delivery of all orders, but
please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
WHAT ARE THE SHIPPING RATES?
All orders over $200 will enjoy free shipping. Orders under $200 will be charged a flat $15 shipping fee. Shipping is not refundable.
DO YOU SHIP INTERNATIONALLY?
Unfortunately, we do not offer shipping outside of the United States.
DISCOUNT CODES AND GIFT CARDS
HOW DO I USE A PROMO CODE?
Add your items to your shopping bag and continue to checkout. At checkout, enter the promo code in the field labeled “discount code” and click
Apply. Your promotion code will be applied to your order and reflected under your order total. If you’ve followed a link during a sale or promotion, your code might already be loaded into your checkout.
Please note: only one promo code can be used per order,
including sales or promotions with automatic discounts. Codes cannot be applied to previous purchases or towards the purchase of a gift card. Some additional exclusions may apply.
HOW DO I USE MY GIFT CARD OR STORE CREDIT?
Store credits and e-gift cards are delivered by email. After your order, you will receive an email with your credit, which you can use on future orders, in-store or online.
To use your gift card or store credit, add your items to your shopping carte and continue to checkout. At checkout, enter your gift card number in the field labeled "Gift Card or Discount Code" and click Apply.
CAN MORE THAN ONE GIFT CARD BE USED TOWARDS A PURCHASE
Place block content hereYes. You can redeem another gift card during checkout.
CAN A GIFT CARD BE USED TO BUY A GIFT CARD?
No. You cannot use a gift card to purchase another gift card.
CAN A GIFT CARD BE USED TO PAY FOR SHIPPING AND TAXES?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
Place bloWe accept in-store exchanges or issue store credit minus shipping costs for unworn, unwashed merchandise with original store tags
attached and in original packaging within 21 days of your order date. If you receive an item that is damaged, please Contact Us directly. Please note: we do not issue refunds. Any reduced-priced merchandise, plus Jewelry is FINAL SALE, in which
case they are not eligible for refund, exchange, or store credit.
WHY DON'T YOU ISSUE REFUNDS?
We are a small, locally owned shop, so we do not currently offer refunds. If you have any questions on products or sizing, please contact us. We
receive new items daily, so we hope you’ll find something to exchange your original items for. Remember gift cards are easily transferable and they
never expire. If you have any questions about the fit of an item, please feel free to contact us before you make your purchase.
CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?
Any reduced-priced merchandise, plus Jewelry is FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
I NEED TO RETURN SOMETHING!
We get it - sometimes it doesn’t work! Submit your return via
our Online Return Portal. Just enter the order number and email associated with the order you wish to return. Select your items and reason for return. Once your return is approved, you will receive an email with a prepaid shipping label and directions to complete your return. A $10 Return Shipping fee will be deducted from your store credit.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Returns are generally processed within 2 business days of when we receive your return.
I NEED TO EXCHANGE AN ITEM
Unfortunately, we cannot process exchanges online at this time. If you would like to exchange an item, return your item(s) using our Online Return Portal. Once we receive your order we will email you a store credit that can be used to place a new order.
If you received a damaged item and need to exchange it for the same item, or have a question
about exchanging, please contact us and we will assist you.
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LOVE TO SELL YOUR BRAND?
We love finding fresh, new brands to add to our merchandise mix. Please email our buyer at Buying@lauriesolet.com. Please do not call the store.